Returns
We accept returns placed within 5 days from the date of delivery. Return requests placed after 5 days of delivery will not be accepted.
Products bought in the sale are ineligible for return. Customized and altered products are ineligible for return.
Important things to keep in mind while sending back the product for return:
- All items must have the original tags
- All items should be free of make-up or tan marks
- To ensure your products are not damaged during shipment, please re-use the entire original packaging for proper care and protection.
- All return requests have to be initiated within 5 days of receipt of the product. You have to email info@yogahouse.in from your registered email id to trigger the request along with the Order #.
- It takes about 12-15 working days to complete your return / exchange request post your request has been triggered.
- There are certain situations where only refunds are not granted (if applicable) – Any item not in its original condition or is damaged or has missing parts, for reasons not due to our error.
Wrong or Damaged Item Delivered
All orders go through a stringent quality check before shipping. However, in the off chance that you have received a damaged product, please mail us at info@yogahouse.in along with the images of the damage claimed, within 3 days of receiving the order. In case of either a damaged product return or size exchange, please write to info@yogahouse.in with the subject: RETURNS. Clothing sent to us without a prior email will not be accepted. Yogahouse must be notified within 3 days of receipt of clothes about your intent to exchange. Once the email is received, we accept returns within 15 days.
Cost of Returns / Exchange
- It takes about 12-15 working days to complete your return / exchange request post your request has been triggered.
- There are certain situations where only refunds are not granted (if applicable) – Any item not in its original condition or is damaged or has missing parts, for reasons not due to our error.
Wrong or Damaged Item Delivered
All orders go through a stringent quality check before shipping. However, in the off chance that you have received a damaged product, please mail us at info@yogahouse.in along with the images of the damage claimed, within 3 days of receiving the order. In case of either a damaged product return or size exchange, please write to info@yogahouse.in with the subject: RETURNS. Clothing sent to us without a prior email will not be accepted. Yogahouse must be notified within 3 days of receipt of clothes about your intent to exchange. Once the email is received, we accept returns within 15 days.
Cost of Returns / Exchange
Return / Exchange, for first round, is free if the size has to be exchanged or products are to be exchanged with a different product of the same or higher value.
Customers will bear the cost of return shipping and any exchanges.
Refunds
For COD orders, the amount excluding handling charges and shipping charges is refunded . COD handling charges charged at the time of placing the order are non refundable.
For prepaid orders, we will refund the amount into your initial payment mode viz. bank account, credit card, as applicable.
Sale Items
We do not offer refunds on orders sold during the Sale. Items bought in the sale can only be exchanged for a different size.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@yogahouse.in.
